General terms and conditions

These are the general terms and conditions for our services.

1. Working method
   1.1 The first step in our (possible) cooperation is an introductory meeting (without obligation).
   1.2 The next step is a proposed plan of action, with an offer (also without obligation).
   1.3 Only when you agree to that offer, an agreement comes into being.
   1.4 That agreement replaces any previous offers and agreements.
2. Planning and execution of the assignment
   2.1 Together with you, we plan the execution of the assignment.
   2.2 In carrying out the assignment, we work to the best of our knowledge, expertise and ability.
3. Remuneration
   3.1 Part of the offer is a proposal for the fee, with a corresponding payment schedule.
   3.2 We invoice on the basis of the payment schedule. Our payment term is 14 days (unless we agree on another term).
   3.3 In principle, after the order confirmation, we apply 50% invoicing prior to the order  and 50% after the start.
   3.4 Payments are due immediately in the event of bankruptcy/suspension of payment.
4. Changes and/or cancellation
   4.1 You may propose changes or cancel the assignment at any time.
   4.2 In the event of changes to the order, the fee may also change. In that case, we will make a new quotation. Based on this, you can then decide whether or not to proceed with the change.
   4.3 If you wish to cancel (or reschedule) an order, you will owe a fee depending on the time.

   Time (until the first execution day)                                          Fee

   ---

   More then 6 weeks                                                                       No fee due
   4-6 weeks                                                                                       50% of the agreed fee
   2-4 weeks                                                                                       75% of the agreed fee
   Less then 2 weeks (and/or after commencement)             100% of the agreed fee

   4.4 Amounts already paid will not be refunded

5. Feedback
   We always appreciate feedback, because we are convinced that we can always learn and improve from it. You can therefore give us feedback at any time during an assignment. In any case, we always send a QR code for the participants with a link to an evaluation form at the end of an assignment.
6. Liability
   6.1 We have professional and corporate liability insurance.
   6.2 If we are liable, we accept liability for direct damage (not for indirect damage and/or consequential damage such as for example loss of turnover/profit):
   a. up to the amount paid out by the insurer for this, plus our excess;
   or
   b. if the insurer does not pay out, up to the amount of the invoice for the order in question (not including recharged costs).
   6.3 We work with a team including external consultants. This provision also applies to them.
   6.4 For completeness: for certain activities within the scope of assignments, we ask participants to waive any claims
7. Intellectual property
   We retain ownership of all intellectual property rights to our method, information and materials. You receive a right of use to these within the framework of the assignment.
8. Personal data
   

   8.1 We process personal data in accordance with applicable laws and regulations
   8.2 Naturally, we are prepared to sign a processing agreement (whether or not based on your model).

9. Confidentiality
   9.1 We treat all your information (and that of the participants) as strictly confidential.This means that we do not share it with third parties and only use it for the purpose of the assignment.
   9.2 This only does not apply if the law, a court or a government body orders us to share data.
   9.3 Notwithstanding the above, we would like to mention your name and logo on our website (without reference to a concrete assignment).
10. Other Provisions
    10.1  Dutch law applies to our agreement.
    10.2  The court in Utrecht shall have jurisdiction.